Blog
I recently changed cell phone services. I’d been with AT&T for years – since I got my first cell pho...
April 28, 2011
For the last 5 days – well, nights actually – I’ve been working on putting together paid membership...
April 18, 2011
I had a job in retail a long time ago, working at a now-defunct chain called Software Etc. Over the years, I’d...
April 13, 2011
I supply most of my clients with a copy of Zingerman’s Guide to Giving Great Service. Click on the Recommended...
March 5, 2011
I was in Okinawa with a karate instructor last year for the Okinawa Karate Invitational Tournament. Our home (or hon...
January 6, 2011
Most entrepreneurs are experts at whatever they’ve chosen to do. I mean, why choose to be in a business you kn...
November 16, 2010
Not only do I hate selling, I can be darned good at it, which makes it worse. And in our culture, the entire sales pr...
July 12, 2010
There are dozens, likely hundreds, of digital and printed periodicals offering advice to marketing and sales professi...
June 3, 2010
I’ve had a few restaurants as clients. They’ll tell you that the last thing they are selling is food. A...
May 14, 2010
My first real job, after selling fruits & nuts from a kiosk under a mall escalator, was doing inbound sales for a...
April 2, 2010