Blog
I had a job in retail a long time ago, working at a now-defunct chain called Software Etc. Over the years, I’d...
April 13, 2011
A few days back, I wrote to the support dept for one of the places I work with. I told them, quite politely and in d...
April 5, 2011
I’ve recently been savaged by haters (okay, one of my friends commented over a beer) about the paucity of blog ...
March 30, 2011
I supply most of my clients with a copy of Zingerman’s Guide to Giving Great Service. Click on the Recommended...
March 5, 2011
I was going to put “link” singular in the title, because people might think it referred to golf if I used...
February 15, 2011
Minstrel might be a more accurate word, but from the 1850’s on, that word has gained a different and less desir...
February 2, 2011
A couple years back, I was approached to ghost write a book. It didn’t quite work out the way either of us pla...
January 14, 2011
I find that as we learn more and more about something – a task, a subject, a person – we tend to gloss ov...
December 29, 2010
Many of my clients come to me with preconceived notions about who they are and what their customers are looking for. ...
August 2, 2010
There are dozens, likely hundreds, of digital and printed periodicals offering advice to marketing and sales professi...
June 3, 2010